We at Mini Mania, Inc. value your satisfaction. We back up every sale with our Satisfaction Guarantee: If you're not fully satisfied with our products or service, we'll refund the purchase price. Please follow the instructions below carefully to ensure your return is accepted and processed promptly:
1. To be Eligible for Refund or Credit: Returned items must be in original, resellable condition, in original packaging, with all documentation intact.
2. Call or email Mini Mania, Inc. right away for a Return Authorization Number (RA#). Please have your invoice when you call or note the invoice number in your email. Mini Mania will refuse returns that do not have a RA#. If possible, speak with the Sales Tech who took your original order.
3. When Returning Your Sprint Booster - you must include:
• A copy of the original invoice in the box along with the RA# noted on the invoice.
• The completed return form.
• A shipping label that includes the RA# noted on the label. Do not include the name of the Sales Tech who provided the RA# unless instructed to do so, or return processing may be unnecessarily delayed.
4. Items Must Be Returned Within 30 days of your original receipt of the product to be eligible for a full refund.
• Items received between 30 and 60 days from date of receipt, or received without a copy of an Invoice, the Return form and RA# are subject to a 15% re-stocking fee.
• Returned items are subject to inspection prior to issuance of refund or credit.
• Credits or exchanges cannot be issued for unsellable or incomplete returns.
• Items determined as ineligible for credit can be shipped back to the customer upon request, at customer's expense.
• Unclaimed ineligible return items will be disposed of after 30 days.